Currently Hiring - ERP Specialist
Job Type: Full-time
Location: New Delhi, India (On-site)
Experience Level: Mid-Senior Level
Industry: Steel, Foundry, Metal Industries
Function: ERP, IT Systems, Process Management
Job Description:
TUF Group is seeking an experienced and proactive ERP Specialist for our Head Office in New Delhi. The ideal candidate will manage the timely stock in/out of sales and purchases in ERP, update vendor information as required, and provide ongoing ERP support across various modules. The candidate should have hands-on experience with Dynamics 365 Business Central, CRM, and ERP Navision, while also being a problem-solver with a process improvement mindset. This role will require effective communication with multiple departments and external vendors, strong analytical skills, and the ability to manage both day-to-day operations and larger ERP projects.
Key Responsibilities:
Manage timely stock in/out in ERP (invoice-wise) and upload full sets of documents.
Ensure handover of final documents to accounts/marketing teams.
Handle all modules in Dynamics 365 Business Central and CRM.
Provide training and support to business users and new team members.
Conduct process mapping of ERP systems and manage user changes.
Troubleshoot ERP Navision issues and validate requirements.
Arrange training for new and existing team members on ERP and CRM systems.
Perform daily backups of ERP and maintain database logs.
Update vendor information in the software database as required.
Analyse and escalate issues to third-party vendors and negotiate resolutions.
Develop new reports and ensure integration with GST solutions in ERP.
Provide ongoing support for ERP (Finance, Logistics, and Marketing) and related IT systems.
Collaborate with various departments to understand and resolve system inefficiencies.
Assist in data migration, integration projects, and customization requests.
Required Skills & Qualifications:
Proficiency in Microsoft Dynamics 365 Business Central, CRM, ERP Navision, and Tally.
Strong experience in process mapping, change management, and customization of ERP systems.
Excellent troubleshooting skills and ability to resolve ERP-related issues.
Strong analytical skills with the ability to identify and implement process improvements.
Exceptional attention to detail, ensuring data accuracy in all ERP operations.
Vendor management experience, including the ability to negotiate and manage third-party vendors.
Strong communication and interpersonal skills to liaise with non-technical teams.
Project management skills with the ability to lead ERP-related initiatives.
Ability to train and mentor team members on ERP processes and usage.
Adaptability in learning new systems, tools, and industry trends.
Backup management and database maintenance experience.
Preferred Qualifications:
Bachelor’s degree in IT, Computer Science, or a related field.
Certifications in Microsoft Dynamics 365 or ERP Navision are a plus.
Experience working in Finance, Logistics, and Marketing functions.
Experience in data migration and system integration projects.
Personal Attributes:
Problem-solving mindset: Always seeking ways to improve system efficiency.
Team player: Willing to collaborate across departments and support company-wide objectives.
Leadership potential: Ability to take ownership of projects and provide guidance to junior staff.
Risk management awareness: Knowledge of mitigating ERP system risks, such as data security or compliance.
To apply, please click here.