Currently Hiring - ERP Specialist

Job Type: Full-time

Location: New Delhi, India (On-site)

Experience Level: Mid-Senior Level

Industry: Steel, Foundry, Metal Industries

Function: ERP, IT Systems, Process Management

Job Description:

TUF Group is seeking an experienced and proactive ERP Specialist for our Head Office in New Delhi. The ideal candidate will manage the timely stock in/out of sales and purchases in ERP, update vendor information as required, and provide ongoing ERP support across various modules. The candidate should have hands-on experience with Dynamics 365 Business Central, CRM, and ERP Navision, while also being a problem-solver with a process improvement mindset. This role will require effective communication with multiple departments and external vendors, strong analytical skills, and the ability to manage both day-to-day operations and larger ERP projects.

Key Responsibilities:

  • Manage timely stock in/out in ERP (invoice-wise) and upload full sets of documents.

  • Ensure handover of final documents to accounts/marketing teams.

  • Handle all modules in Dynamics 365 Business Central and CRM.

  • Provide training and support to business users and new team members.

  • Conduct process mapping of ERP systems and manage user changes.

  • Troubleshoot ERP Navision issues and validate requirements.

  • Arrange training for new and existing team members on ERP and CRM systems.

  • Perform daily backups of ERP and maintain database logs.

  • Update vendor information in the software database as required.

  • Analyse and escalate issues to third-party vendors and negotiate resolutions.

  • Develop new reports and ensure integration with GST solutions in ERP.

  • Provide ongoing support for ERP (Finance, Logistics, and Marketing) and related IT systems.

  • Collaborate with various departments to understand and resolve system inefficiencies.

  • Assist in data migration, integration projects, and customization requests.

Required Skills & Qualifications:

  • Proficiency in Microsoft Dynamics 365 Business Central, CRM, ERP Navision, and Tally.

  • Strong experience in process mapping, change management, and customization of ERP systems.

  • Excellent troubleshooting skills and ability to resolve ERP-related issues.

  • Strong analytical skills with the ability to identify and implement process improvements.

  • Exceptional attention to detail, ensuring data accuracy in all ERP operations.

  • Vendor management experience, including the ability to negotiate and manage third-party vendors.

  • Strong communication and interpersonal skills to liaise with non-technical teams.

  • Project management skills with the ability to lead ERP-related initiatives.

  • Ability to train and mentor team members on ERP processes and usage.

  • Adaptability in learning new systems, tools, and industry trends.

  • Backup management and database maintenance experience.

Preferred Qualifications:

  • Bachelor’s degree in IT, Computer Science, or a related field.

  • Certifications in Microsoft Dynamics 365 or ERP Navision are a plus.

  • Experience working in Finance, Logistics, and Marketing functions.

  • Experience in data migration and system integration projects.

Personal Attributes:

  • Problem-solving mindset: Always seeking ways to improve system efficiency.

  • Team player: Willing to collaborate across departments and support company-wide objectives.

  • Leadership potential: Ability to take ownership of projects and provide guidance to junior staff.

  • Risk management awareness: Knowledge of mitigating ERP system risks, such as data security or compliance.

To apply, please click here.